1. INTRODUCTION 

1.1 “We," "us," and "our" refer to 2756148 Ontario Inc. ("MYSIM"). "Customer", “you” and "your" refer to the purchaser of goods or services from us. 

1.2 2756148 Ontario Inc. (“MYSIM”) is committed to protecting your privacy and handling your personal information with transparency, care, and in full compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the European Union’s General Data Protection Regulation (GDPR). 

1.3 By accessing our website, placing an order, or interacting with MYSIM, you agree to the terms set forth in this Privacy Policy. 

1.4 This Privacy Policy applies to all MYSIM products and services. We will refer to these products and services as “Products” in this policy. 

1.5 It is important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Products or changes in applicable law. We will post a notice on our website or on your Product to notify you in advance of material changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated. The most current version of the Privacy Policy will always be available here: [LINK]. In addition to this Privacy Policy, MYSIM also provides specific privacy notices related to specific products and services. In the event of any deviation between the terms of this Privacy Policy and a specific privacy notice, the terms of the specific privacy notice shall prevail. 

2. INFORMATION WE COLLECT 

2.1 We collect only the personal information necessary to fulfill orders, provide support, and improve your experience. This includes, but is not limited to: 

a. Full name 

b. Email address 

c. Shipping and billing addresses 

d. Phone number 

e. Order and service details 

f. Website usage data (e.g., browser type, IP address, session duration via analytics tools) 

2.2 We do not collect sensitive personal data such as SIN or medical records. Payments are processed through secure, third-party providers. 

2.3 When you use our websites, we may also collect information from you. In general, you can use parts of our websites without giving us any information, unless you are interacting with us for purposes which require you to provide personal information such as those indicated on our website. On certain pages of our website (for example, registration or repair service pages) we may request information about you. 

2.4 We also collect other information about you, your Products, or your use of MYSIM’s Products that you consent to send us. We obtain your consent in accordance with applicable law. This includes information required for registration/order of our Products, as applicable, as well as details of the Products we have provided to you or that you have enquired about, including any additional information necessary to deliver those Products and respond to your enquiries. 

2.5 We may use third-party analytics services on our Products, such as those of Google Analytics and Adobe Analytics, for example. The service providers that administer these analytics services help us to analyze your use of our Products and to improve same. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of our Products, help administer our Products, and diagnose technical issues. 

2.6 You can choose not to provide us with certain types of information, such as information requested as part of purchasing a Product. In some cases, this may limit your ability to use some Products. We will do our best to explain these limitations when we ask for your information so that you can make an informed decision. 

3. HOW DO WE USE YOUR INFORMATION 

3.1 We may use your personal information for the following lawful purposes: 

a. To process and fulfill an order 

b. To deliver a Product 

c. To provide customer support 

d. To send marketing emails or SMS if you’ve opted in 

e. To improve our website and services 

f. To comply with applicable legal and regulatory obligations 

g. To operate, evaluate, and improve our business, including developing and improving new and existing products and services, managing and improving our communications, analyzing our Products and customer base (including conducting market research, asking for your opinions on our products and services, and carrying out customer surveys, with your separate consent if required) and aggregating and anonymizing data 

h. To provide maintenance and other support for your Product 

i. To verify your Product for repair 

j. To protect the legal rights and interests, property or safety of MYSIM or any of its affiliates, business partners or customers 

k. To analyze a defective Product that is returned or being repaired by MYSIM 

3.2 You may withdraw your consent from receiving any marketing communications at any time by using the unsubscribe link or contacting us directly. 

4. DATA SHARING AND THIRD PARTIES 

4.1 We do not sell, rent, or trade your personal information. 

4.2 We disclose your information internally within our business, as well as to the following entities, for the purposes described above. 

a. Affiliates – Other companies that MYSIM controls or owns. 

b. Busines Partners – Partners who we work together with. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information. 

c. Logistics and Shipping Carriers – shipping carries that assist MYSIM in the delivery of its Products 

d. Service Providers – Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, customer care activities, analytics, advertising/marketing (including personalized advertising on our websites, third-party websites, online platforms, and social media platforms), conducting customer satisfaction surveys, billing, or that send emails on our behalf. These providers are also committed to protecting your information. 

e. Payment Processors – vendors that assist MYSIM in processing payment for its Products. 

f. Other Parties in Connection with Corporate Transactions: We may disclose information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy. 

g. Other Parties with Your Consent or at Your Direction: In addition to the disclosures described in this Privacy Policy, we share information about you with third parties when you separately consent to or request such sharing. 

4.3 All third-party providers are contractually obligated to protect your data and use it solely for the purposes authorized by MYSIM. If our data practices materially change, we will update this policy and, where required, obtain your consent. 

5. INTERNATIONAL DATA TRANSFERS 

5.1 MYSIM operates out of Canada and may store or process data on servers located outside of Canada. For users in the European Economic Area (EEA), Canada has been recognized by the European Commission as providing adequate data protection. 

5.2 Where required, international transfers are secured using appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs). 

5.3 Please note that the data protection laws and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected; however, your personal information may be subject to lawful access orders by governmental bodies and third parties under the laws applicable in the jurisdiction to which your personal information is transferred, stored or processed. 

6. COOKIES AND TRACING 

6.1 We use cookies and similar technologies for essential site functionality, performance monitoring, and user experience optimization. 

6.2 Upon first visit, EU users are presented with a cookie consent banner that allows them to accept or reject non-essential cookies in compliance with GDPR. No tracking cookies are used unless consent is provided. 

7. YOUR RIGHTS 

7.1 Your personal information belongs to you. In accordance with applicable law, you have the right to ask us to provide details about what we have collected and to have access to and to correct that personal information. In some cases, you have the right to withdraw consent to our processing of your personal information and to request that we delete it. Withdrawing consent or requesting the deletion of your personal information may result in a loss of access to Products we provide. We will not delete data that we are required by law to retain. 

7.2 If you reside in the EEA or United Kingdom, you have the right to: 

a. Access the personal data we hold about you 

b. Request correction of inaccurate or incomplete information 

c. Request deletion of your personal data 

d. Object to or restrict certain types of processing 

e. Request transfer of your data (data portability) 

f. Withdraw consent at any time (e.g., for marketing) 

g. Lodge a complaint with your local Data Protection Authority 

7.3 To exercise any of the rights referenced in this section, please contact us at info@mysim.ca. 

8. DATA RETENTION 

8.1 We retain personal data only as long as necessary for the purposes for which it was collected, or to comply with legal, regulatory, or contractual requirements. This includes but is not limited to the following: 

a. Order-related data: Retained for seven (7) years for audit and tax compliance 

b. Marketing preferences: Retained until you unsubscribe or request deletion 

c. Customer support data: Retained for reference and service history 

8.2 This means that information will be destroyed or erased from our systems when it is no longer required. In determining the appropriate retention period, we consider (i) the duration for which the information is required to provide you with the Services or to respond to your inquiries, (ii) our obligations under law, a contract or regulatory guidance or obligations, and (iii) our business purposes such as statistical or business analytics purposes. 

9. SECURITY MEASURES 

9.1 We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Access to data is limited to authorized personnel only. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system or wireless connection is completely secure. 

10. CHILDREN’S PERSONAL INFORMATION 

10.1 Our website and services are not intended for children under the age of 16. We do not knowingly collect or process personal information from minors without verified parental consent. If we discover such data has been collected, we will delete it immediately. If you believe that a child under age 16 may have provided us with personal information without parental consent, please contact us at info@mysim.ca. 

11. CHANGES TO THIS POLICY 

11.1 We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any material changes will be posted on our website. Continued use of our services after such changes constitutes your acceptance of the revised policy. 

12. CONTACT US 

12.1 If you have questions about this Privacy Policy or wish to make a data-related request, please contact: 

MYSIM 2756148 Ontario Inc. info@mysim.ca Registered in Ontario, Canada 

CUSTOMER ACKNOWLEDGEMENT CLAUSE 

By submitting payment or placing an order, I confirm that I have read, understood, and agree to be bound by MYSIM’s Terms & Conditions of Sale, Warranty Policy, Return Policy, and Privacy Policy. I acknowledge that deposits are non-refundable, build timelines are estimates, and BESPOKE units are final sale with warranty coverage as specified.